Question 1

COVID-19 Refund Policy

Accepted Answer

Due to recent events surrounding COVID-19, we are aware that the UK could potentially go into lockdown at some point where the postal services may not be running. If this is the case further down the line, we will not be able to Cancel & Refund orders. Orders will be shipped out as soon as possible. Please take this into consideration when ordering. Thank you.

Question 2

Are the White Collection Labels waterproof?

Accepted Answer

Yes they are fully waterproof! However it is advised for the labels not to be put in the dishwasher or for them to be scrubbed hard! They can be washed by hand and substances like oil, ketchup etc will come off very easily with a wipe. No stains :)

Question 3

Can you pay with clearpay?

Accepted Answer

Yes! We now accept payments with clearpay. To make things more affordable for everyone you can now split your payments over a few months if needed!

Question 4

Refund Policy.

Accepted Answer

We dont not accept refunds after a 14 Day period. If the item arrives broken apon arrival we will offer a replacement or refund.

Question 5

Fullfilment Policy

Accepted Answer

Production time of 2-3 Weeks (21 Days). Once Dispatched please allow a further 3-5 Days for the order to arrive incase of any courier delays.

Question 6

Can I Return or Exchange my order?

Accepted Answer

All customised items cannot be returned unless broken, They cannot be exchanged as they are customised for you personally.   Plain items with no wording can be exchanged or returned before 14 days.

Question 7

Which courier should i expect my delivery with?

Accepted Answer

We currently use Hermes which is a 3-5 Day Delivery service, However we do also use Royal Mail 2nd Class standard which is a 2-3 Day Delivery service. You will be updated with a tracking number if your item is sent via Hermes.

Question 8

Is the Vinyl Decal Waterproof?

Accepted Answer

Yes our Vinly is waterproof  However not dishwasher safe. When washing our products if needed it is adviced you take extra care around the wording (do not scrub)

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